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PDF Reports & Handouts
The Five Hour Restaurant Work Week - Chapters 9 & 10 - This is a great book! In this download author and longtime independent restaurant owner, Edmund Woo, shares two of the best chapters - Chapter 9 on Training and Chapter 10 on Marketing. It's an absolute must read for all operators. (PDF)
- How To Get Employees To Do What You Want - Workbook Guide to Accompany Seminar - from RR's $39 live seminar. (PDF)
- Facebook Marketing for Restaurants -- Seminar Slides -- from RR's $39 live seminar. (PDF)
- 7 Tips for a Better Restaurant Website -- Seminar Slides (PDF)
- Restaurant Menu Design & Engineering: Seminar Handout (PDF)
- Social Media For Restaurants -- Full 20+ page Seminar Transcript and social media resources list. (PDF)
- Up-Selling Report -- 17 Sure-fire selling sentences for higher ticket averages. (PDF)
Using Online Restaurant Coupons -- This special 23 page report discusses how restaurants can use online coupons to generate new customer leads, more return visits and bigger profits. (PDF)
- How to Automatically Turn New Movers into New Money for Your Restaurant -- In this 23-page e-book, restaurant marketing expert Michael Attias shares the secrets that will have you walking away with a master marketer’s mindset -- the skill you must have to thrive in your restaurant business. (PDF)
- Publicity Tips For Owner's, Chefs & Foodies -- Bonus seminar handout with 51 story ideas. Cherry-pick the ones that will work best for you, then start pitching. (PDF)
Dining Service Quiz -- 10 Tips To Help You Quickly Improve Dining Room Service & Increase Restaurant Profits. (PDF)
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The Restaurant Marketing Report -- In this special 22 page report Nathan discusses the challenges inherent in advertising and marketing for smaller restaurants. He then shares insights from his research and delves into the "Restaurant Marketing Funnel" as an important tool for achieving marketing success through customer attraction and relationship development. (PDF)
- 2010 US Restaurant & Foodservice Review - AlixPartners -- Highlights of research report - May 2010. (PDF)
- Cashier Training Manual -- Full 40 page training manaul including: job responsibilities; greeting and seating; answering telephones; personal appearance; opening and closing duties; job description; working with different types of guests, and more. Locked for editing. Full version plus nine other staff manuals available in the store. (PDF)
- Marketing Plan & Other Marketing Elements -- Contains an overview of Marketing Plan elements. Also includes sections on pricing strategy, differentiation and competitive advantage. (PDF)
- Web Must Do's For Restaurants -- Bonus Handout & Seminar Outline. (PDF)
- Wages For Qualified Tipped Employees -- State-by-state chart showing the minimum wage requirement and maximum tip credit amounts for each jurisdiction. (DOC)
- 7 Must Do's For Controlling Labor Costs -- one page seminar summary handout. (PDF)
Rehearsal Guides
- Rehearsal Guide: Role Play -- One of the best methods for helping staff gain confidence and increase performance is through role playing. This sample guide offers a number of role playing scenarios including: anticipating needs, suggestions & recommendations, and suggesting wine. (PDF)
- Rehearsal Guide: Communicating Effectively -- Contains a selection of exercises and training games to reinforce training topics. (PDF)
- Rehearsal Guide: Body Language -- Contains a selection of exercises with tips on effectively using and reading body language. (PDF)
Forms
- Food Sales Tracking Sheet (PDF) (XLS)
- Beverage Sales Tracking Sheet (PDF) (XLS)
- Hourly Sales & Customer Counts (PDF) (DOC)
- Half-Hourly Sales & Customer Counts (PDF) (DOC)